Your Privacy

And Our Commitment To Our Customers


Your Privacy

This Privacy Notice is issued by Unicover Insurance Services, for any questions or concerns relating to this Privacy Notice or our data protection practices, or to make a subject access request, please contact us at:

BN11 1LY.

Information we collect and from whom.

Unicover Insurance Services will collect personal information from you when you contact us requesting a quotation, advice, cover or completion of a loan/mortgage for one or more of the products or services that we provide.

The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data.

If you use any of our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation.

If you provide us with personal data about other people, for example; family members you wish to add to a policy or contract, we expect you to ensure that they know you are doing so and they are content with their information being provided to us.

At a minimum if you use a simple contact form on our website, you will be providing us with your name, address, telephone number and email address.

We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises.

How do we look after your personal data.

We will only collect personal data that is required for the purposes of providing you with our insurance, mortgage and loan services. We will restrict, secure and control all of your information against unauthorised access, damage, loss or destruction whether physical or electronic. We retain personal data only for as long as is necessary to perform the functions above and to respond to your requests or longer if required by law or if we need to retain the data to perform a contract. If we retain your personal data for historical or statistical purposes we will ensure that the personal data cannot be used for any other purpose.

How can you access your personal data.

You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you can request that we change it. If we are not using your information correctly, you can request that we stop using it or that we delete it completely.If you would like to make a request to see what personal data of yours we hold, you may make a request to our Data Protection Officer using the details above. Where we have asked for your consent to use your personal data, you have the right to withdraw that consent at any time. If you withdraw your consent, we will stop using your personal data where legally possible. Any processing undertaken before your withdrawal remains valid and lawful.

Our Supervisory Authority.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), contact details below:
Information Commissioner's Office.
Wycliffe House,
Water Lane,
SK9 5AF.
Tel: 0303 123 1113